Last Updated: 15 August 2026

Customer satisfaction is important to Capital Lift Limited. This Return & Refund Policy explains when a lift or elevator spare part may be returned, replaced or considered for a refund.

This policy applies to products purchased directly from Capital Lift Limited, subject to the quotation, invoice and agreed commercial terms.

Return Request Period

·        Customers must notify Capital Lift Limited within 3 working days of receiving the product if the product is incorrectly supplied, damaged during delivery, delivered with an incorrect specification, affected by a verified manufacturing defect, or different from the confirmed order.

·        Return requests submitted after 3 days may not be accepted unless otherwise agreed in writing.

Required Evidence

·        Invoice or order reference

·        Product name and model

·        Clear photographs or video of the product

·        Photographs of packaging and delivery condition

·        Description of the problem

·        Delivery date and contact information

Product Condition for Return

·        Unused and uninstalled

·        In the original condition

·        Complete with original packaging, labels and accessories

·        Free from customer-caused damage, modification or alteration

·        Available for technical inspection

Non-Returnable Products

·        Customized or made-to-order products

·        Special-order or imported products ordered specifically for a customer

·        Products already installed or used

·        Electrical or electronic products damaged by incorrect wiring, voltage, misuse or unauthorized modification

·        Products damaged through improper storage, handling or transportation after delivery

·        Products with removed, damaged or altered serial numbers, labels or identification marks

·        Products returned without prior approval

·        Products sold as non-returnable under the quotation or invoice

Inspection and Approval

All returned products are subject to inspection by Capital Lift Limited. A return, replacement or refund will be approved only after verification confirms that the issue is covered by this policy and was not caused by misuse, improper handling, incorrect installation or customer modification. Submitting a return request does not automatically guarantee approval.

Replacement

Where appropriate and subject to availability, Capital Lift Limited may replace an approved product with the same or an equivalent product. If the same product is unavailable, the available solution will be discussed with the customer.

Refund

If a refund is approved, it will be processed after product return and inspection are completed. The refund method and timing may depend on the payment method, product condition, inspection result, supplier or manufacturer approval, and applicable bank or payment-processing procedures. Any delivery, transportation, customization, testing or other non-refundable charges may be deducted where applicable and where permitted by the agreed commercial terms.

Return Transportation

If the product was supplied incorrectly or a verified defect existed before customer use, Capital Lift Limited will review the return transportation responsibility. If the return is caused by incorrect customer information, a change of preference, misuse, or incompatibility that was not disclosed before purchase, the customer may be responsible for transportation and related costs.

Product Compatibility

Customers are responsible for providing accurate elevator model, product specification and technical information before purchase. A return may not be accepted when a product is technically incompatible because the customer provided incomplete or incorrect information or failed to verify compatibility before ordering.

How to Request a Return

To request a return, contact Capital Lift Limited within 3 days of delivery with the product and order information.

Policy Updates

Capital Lift Limited may update this Return & Refund Policy when necessary. The latest version will be published on this page with the revised Last Updated date.

Contact Information

Capital Lift Limited
73, Kawran Bazar, Tejgaon, Dhaka-1215, Bangladesh
Phone: +8801712903916, 01730474574, 01730474575, 01730474576, 01730474577, 01711254895
Email: capitalliftbd@gmail.com
Website: www.capitalliftbd.com